DWU wrote:
多年前的有過那麼慘痛...(恕刪)
所以我覺得福特高層的反應總是會慢半拍
要是這事件又上了新聞
對企業形象不是種傷害嗎
不過是一台80萬的車而已
有必要賠上整個ford mark的商譽與信用嗎?
還是認為玻璃變速箱的事件沒學到教訓
未盡到告知的義務
就是有暇疵
而消費者盡能力為自己爭取權益也是合情合理
不過就我個人見解
展示車不等於新車
更明白的說
只是一台未掛牌但卻讓客人盡情蹂躪的展示新車
這與一般消費大眾的認知
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eric65513 wrote:
樓主要不要把內容翻成...(恕刪)
Purchase of the subject matter: Focus TDCi Sports 2.0 five sports flagship diesel models
Event participants:
1 I, my wife
2 billion, and Automotive (Chengde plant), bear named business generation, Zhanxing manager, customer service assistant manager Cai, Chiang supervision
3 Apple Daily, Consumer Protection Commission, Executive Yuan, Commercial Division, Taipei City Government Consumer Protection Officer ... ... follow-up court
I declare that:
1 all the facts are all described, if not true, welcome to sue the industry.
(2) Everyone has a ruler, I respect all the speakers, but do not abuse and provocation.
3 follow-up process will enter the court proceedings, every users speak, I will keep in mind, extremely grateful.
Accessories: by chronological order (all the files to be scanned, the text will fill in the relevant paragraph)
1 car contract
Click here to view pictures
2 test was torn yellow stickers
3 billion, and Automotive Customer Service Tsai, assistant manager of SMS sent
4 Consumer Protection Commission, Executive Yuan, complaint records online
5 Taipei Commercial Office letter
6 billion, and Automotive Co., Ltd. letter
7 at Taipei business letter
8 meeting notice Taipei City Government
9 Consumer Protection Taipei City Government official record of the case of consumer disputes in consultation
Consumption and controversial car the whole story:
7 / 28 in the evening, I Call billion and the auto industry on behalf of Bear name, please open it in the evening for my wife to a FOCUS TDCI test ride. Car to the rear, in addition to other business on behalf of himself, there are a Zhanxing accompanied manageress. After the test ride, because my wife is still satisfied with it directly with the negotiations said the prices and contract and other related matters. Followed by Zhanxing manager mentioned 300,000 zero-interest car project, I then discuss with my wife about it, decided to subsidize interest rates to borrow the car. At this point Zhanxing manager has been evasive and mentioned something about their performance computing and other related topics, we hope to switch to cash to help pay now to buy one. There is no intersection of the two sides, broke up, my heart is contemplating the next day to see a 520D (do not know if this is not a billion and change the delivery vehicle to me the cause of the show car).
7 / 29 early in the morning, Zhanxing manager Call my wife, told the company agreed to our car out of the conditions and manner, so in the morning, the Ministry of Yuanta Bank Auto Loan wife immediately sent to the insurance company to complete the , then my wife also delivered a more than 50 million check to the industry on behalf of Bear name. Afternoon, I ask a half-day leave, with my wife's documents on behalf of the industry together with the name Bear went to licensing and supervision of station license for election. Process in the industry, to be delivered on behalf of a sudden that I have been driving a car is nearly 60 km of the test vehicle. After a little explanation of how the industry on behalf of, I did not feel wrong, he gladly accepted, and made an appointment 8 / 6 lead vehicle. (The strange thing is why only test vehicles that are not even a show car also be informed? Days to know to know you know I know!)
8 / 6 am to billion-arranged time and place of business to complete delivery of the vehicle car Chengde. Home immediately after the car was found in a number of strange phenomena
1 inside the open driver's door of the driver's seat with the vice around the plastic parts to many nail scratches
(2) Vice-driver's seat near the front airbags, there are two similar pieces of plastic blade scratch marks
3 Vice-driver's seat in front of the glove box door is damaged plastic parts
4 off the whole car factory floor mats (the most serious driver's seat), there are many small gravel and below the skin and hair cut
5 non-woven back and seat cushions junction there are also many skin and hair cut
6 non-woven seat cushion hand flapping, dusty car room immediately, exaggerated to outrageous
7 Keys of the three remote control buttons on the improper use of nail indentation, and the opening and closing two keys have switched collapse
8 pieces of the sun baking sheet under the body, there are many similar body with a cloth after the gold dried Cleaning oil pattern on the left of the sun
9 Bennett inside almost any new car smell is no longer
10 I do not know where to roll out a top name SUZUKI daughter picked up the night light was
8 / 7 at noon, then a text message asking my surname industry on behalf of Bear, why did not inform the situation to me a show car, I reflected to its many problems discovered in the car interior. Soon after, Bear named industry on behalf of call back, and I confirm that March is indeed a factory and delivered a million and a car display at the Lake office of the show car.
In the afternoon, at Beitou Man Lam Road, No. 179 Chang magnetic enamel crown to the U.S. solid body magnetic enamel coating project. Body before glazing, Mr. Huang inspected the body shop paint condition, immediately inform the body has many golden sun oil pattern, the left front bumper after bumper and below the bottom right Jieyou a clearly visible scratches, e04 heart at this time is extreme.
That night, I am in Ford Motor's official online message, express their dissatisfaction.
8 / 8 morning, billion, and the car car of the director to ask, I am satisfied. Then name the industry on behalf of Bear, I have to ask, whether it was in Ford's official online message complaints.
Noon, 0800 Tsai, assistant manager customer service department a call concerns also. Then a few days, Tsai, assistant manager of the Customer Service Department in consultation with the compensation program, I as follows:
1 and then to provide a remote control key chip (made by me, Tsai, assistant manager agreed to)
2 show car battery has reduced life concerns, recommended updates (made by me, Tsai, assistant manager agreed to)
3 open the door to new ones around the plastic piece (made by me, Tsai, assistant manager at the 8 / 11 in reply to my company's newsletter after the meeting disagree)
4 year extended warranty as compensation (made by me, Tsai, assistant manager at the 8 / 11 in reply to my company's newsletter after the meeting disagree)
5 billion and cars 1000 and 5000 km twice a toll-free set Paul (made by the assistant manager Tsai)
6 for seats and car interiors clean and amiable force whom I would not care about their proposed approach
Looking at the contents of the compensation, which is 1 to 3 when the car is delivered with the basic conditions, only the first five are offered to car dealers, amassing a show car business is neither more honest sincerity.
8 / 12 afternoon, Ford is once again posted on the official website, clearly inform the consultation for the content of dissatisfaction, and invites them to within three days, reasonable and clear compensation package. As of 8 / 16, billion, and Automotive have switched link is no longer active. Ford called for QualityCare chilling and listening to people not only cut.
8 / 17 afternoon, the Chiang billion, and Automotive Steering call to confirm whether I sign in the car when the car show with special emphasis should not, and has repeatedly stressed the show car is equal to a new car. I am told, on the consumer's senses, the new car does not mean show car, the car dealers want to show car when delivered to customers, which should take the initiative and by honest car dealers to inform consumers not to let consumers, especially to emphasize. Discourse in Liangzao phone, I also mentioned that in 7 / 29 signed car in the afternoon, I carry an identity card with the sale of seal and the car industry on behalf of the Commissioner went to Shilin station license, the industry is not at the time this generation of about licensing the car is show car, only want to claim delivery of the new car is a test vehicle, delivery of the vehicle there will be 57 km mileage. After Chiang said on the phone talking about steering clear, I hope the two sides negotiate face to face, I thought company executives already face this problem, the matter should be happy ending.
8 / 20 afternoon, my wife and I went to Chengde business meeting of the Steering and Chiang, Chiang supervision order following statement (full recording):
1 when signing the contract I did not stress that show car, the company's operations did not have any problems.
(2) is equal to the company's show car new car purchase price is no different, or how the show car for sale.
3 The company's operations without any flaws, if our side can not accept, can a third party impartial body for arbitration.
4 With this experience, our next car will know when to pay attention to what things and how to deal with ......
5 Tsai, assistant manager customer service department promises of compensation, the company not and will not admit, because it has reflected in the prices of concessions.
A half-hour conversation, nothing new, made me surprised, even the company's executives are the original show car is equal to the concept car to sell cars, and consumers do not show car special emphasis should be signed. Car dealers to sell vehicles for the industry, how could the average consumer is often car, so as not to stall for the origin of information, and set the expense of consumer rights practice, almost no business ethics.
8 / 21 evening, I sent an e-mail complaints to the Apple Daily.
8 / 24 evening, I am in the Consumer Protection Commission, Executive Yuan, on the site online complaint. Their focus: First, the replacement car; Second, the return car prices Jin Yicheng; three, two-year extended warranty, the warranty period of the fixed salary and insurance free materials and parts, more to choose from the industry.
9 / 11 Apple Daily, the information provided in the integration of my interviews with the views of all parties are given the case with the statement after the network
http://tw.nextmedia.com/applenews/article/art_id/33659712/IssueID/20110911
9 / 13 receive the Taipei Commercial Office (letter), letter to the text in the text billion, and Automotive Botox treatment to 15 days and reply to business office.
9 / 22 evening billion and received a copy of Office auto reply business, mentioned in the text display of cars and test vehicle was due to my personal subjective perception is different from the real old and new with the car's quality and not involved.
9 / 23 pm, I call the business at the contractor, this case should go to the next process.
9 / 27 receive the Taipei Commercial Office (letter), the paper describes the case has been sent to the Committee on Consumer Protection, Taipei City Government official regulations dealing room.
10 / 5 received notice of meetings of the Taipei City Government, to inform himself on the morning of 10/24 Eastern Taipei City Government Consumer Protection coordinated the official room will open
10/24 morning, according to the specified time and my wife to go with the Taipei City Government Consumer Protection Officer East Room. Billion, and Automotive attended by three, only one is my contact with the customer service department Tsai, assistant manager, and the meeting also spoke mostly Tsai, assistant manager. The Consumer Protection official instructions, billion, and the car did not inform consumers of the state of delivery show car, which should make reasonable compensation and discount, and billion, and proposed compensation package for the car key chip bonus a replacement battery, replacement plastic pieces around the door handles inside the car, plus two free gifts given Paul a VIP card.
Does not hold final consultations, minutes of the meeting signed by both parties each retained a. Again is to enter the stage to the courts.
Progress on follow-up related, I will keep up updated.
像這樣嗎?
我是用孤狗翻的
不知正不正確
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