<ASOS購物問題>Confirmation of Return from ASOS

大家好~
小妹在ASOS上已經購物了很多次 都很順利的收到了
但是這次我在8/27訂購了三樣商品 本來預計在9/11收到 8/29已經Shipped
東西我目前都還沒收到 可是我在今天竟然收到一封來自ASOS的MAIL 內容是:

We've received your goods back in order for us to process your return.

However, we haven't got your Returns paperwork so we don't know why you are returning your goods and whether you want a refund or a replacement.

To be on the safe side, we've issued a refund back to the card that was used to make the original purchase. Although we have processed this it can take up to 10 days to appear on your account, depending on who your card issuer is.

If there is anything else we can do, just let us know.

ASOS Customer Care

大致上的內容我是懂 就是說他們已經收到我退回的商品 要退款給我(問題是我根本連收都沒收到)
請問這是什麼情形啊~~~(我現在好焦慮 衣服是我訂了要生日聚會穿的)
有沒有人有碰過一樣的情況呢? 建議我該如何處理

謝謝各位